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The Quality Business

Quality Issues in the Smaller Firm

By Robert Blackburn, James Curran, Julian North

Published December 25th 1997 by Routledge – 248 pages

Series: Routledge Studies in Small Business

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Description

This book is the first to seriously consider quality issues in smaller firms, based upon well-conducted research and careful theorizing. Subjects covered include:

* the relevance of formal quality standards such as BS 5750 to small firms

* definitions and implementations of 'quality' in a business context, from formal standards to Total Quality Management

* interviews with a selected sample of over 150 owner-managers

* detailed case studies of small firms

* analysis of self-generated quality strategies

* the variety of formal methods of quality control.

Name: The Quality Business: Quality Issues in the Smaller Firm (Hardback) – Routledge 
Description: By Robert Blackburn, James Curran, Julian North. This book is the first to seriously consider quality issues in smaller firms, based upon well-conducted research and careful theorizing. Subjects covered include:* the relevance of formal quality standards such as BS 5750 to small firms* definitions and...
Categories: Business, Management and Accounting, Human Resource Development, Organizational Studies