Occupational Stress in the Service Professions
Edited by Maureen Dollard, Helen R. Winefield, Anthony H. Winefield
CRC Press – 2003 – 448 pages
Workers in the service industry face unique types and levels of stress, and this problem is worsening. Many workers and organizations are now recognizing work stress as a significant personal and organizational cost, and seeing the need to evaluate a range of organizational issues that present psychosocial hazards to the workers.
Occupational Stress in the Service Professions introduces the reader to contemporary theoretical and research issues and then provides a comprehensive international review of a range of professions including nurses, correctional officers, police, fire fighters, volunteers, academics, the clergy and teachers. The book identifies the main sources of stress for these specific occupation work groups, and the implications for intervention. The range of contributions from researchers in Australia, The Netherlands, Germany, Canada, United Kingdom, and the United States presents an international perspective. Well illustrated with case-studies of a number of organizations, the book serves to explore the political and social nature of the work stress problem. It then concludes with a chapter on the implications for intervention, policy and the future and aims to present a theoretical synthesis, applicable to the whole sector. Graduate students, researchers, and high level HR professions will find this an invaluable work.
Introduction: Context, Theories and Intervention. The DISC Model: Demand-Induced Strain Compensation Mechanisms in Job Stress. Measurement and Methodological Issues in Work Stress Research. Correctional Conventional Wisdom is Often Misleading: Police Stress Within an Organizational Health Framework. Burnout among Oncology Care Providers. Senior Nurses: Interventions to Reduce Work Stress. Work Stress and its Effects in General Practitioners. Teacher Stress. Stress in University Academics. Prostitution: An Illustration of Occupational Stress in 'Dirty Work'. Social Workers and Human Service Practitioners. Clergy in Crisis. Stress in Psychological Work. Volunteering Work Stress and Satisfaction at the turn of the 21st Century. Conclusion.