New in Paperback
Developments in the Call Centre Industry
Analysis, Changes and Challenges
Edited by Julia Connell, John Burgess
Published March 22nd 2012 by Routledge – 208 pages
Series: Routledge Studies in Business Organizations and Networks
Description
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
Contents
1. Call Centre Characteristics 2. Call Centre Location and Job Revitalization 3. Call Centres Anywhere, Anytime, Anyplace
Related Subjects
Name: Developments in the Call Centre Industry: Analysis, Changes and Challenges (Paperback) – Routledge
Description: Edited by Julia Connell, John Burgess. Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the...
Categories: Employment Relations
