Business Process Management
Routledge – 2013 – 640 pages
Management is awash with performance improvement "brands" that promise ambitious results. But which framework is right for your workflow? Quality Management or Statistical Process Control? TPS or Six Sigma?
Business Process Management 3e frees organizational leaders from faddish frameworks and confusion. The success of this huge bestseller is its application of common sense to the essentials of process improvement. It’s an amalgamation of all the previous approaches without the need for total prescription to one framework or obfuscating complications. The result: managers or students are equipped with a fundamental understanding of the bedrock principles of process improvement.
The no-nonsense clarity of Jeston and Nelis’ approach has helped literally thousands of businesses successfully implement a BPM project.
NEW TO THIS EDITION:
New and revised case studies throughout
Enhanced pedagogy: now includes learning outcomes, chapter topics, learning objectives, highlighted key points, chapter summaries, critical discussion points and self-test questions
New chapters on questions that have become more crucial since the second edition’s publication: How should you start—top-down or bottom-up? Should we be customer-centric? How does BPM link to today’s most pertinent management and technology issues? What are the critical success factors?
Due to popular demand, a new and expanded section on IT in BPM
Brand new companion website including slides and assignment answers!
Part I: Frequently asked questions Part II: BPM – how do you do it? Part III: Case Studies and BPM Maturity Part IV: Appendices
John Jeston has over 40 years' experience in senior executive and consulting positions. He runs an international consultancy, Management By Process Pty Ltd.
Johan Nelis works for Oakton, an Australian consulting and technology firmas Business Improvement Practice Manager. He established and managed BPM practices in Europe and Australia. He was co-founder and Vice Chairman of the Dutch BPM Forum and Chairman of the Sydney Forum.