Evaluating Human Capital Projects
Improve, Prove, Predict
Routledge – 2014 – 232 pages
This book describes the best of practices that can be applied to human capital projects to ensure they deliver planned measureable results at the best value for money. It will help readers ensure that investments, intended to deliver results, actually achieve those results. In the private sector, these results might include raised revenues, improved margins, higher productivity, reductions in customer complaints, increased brand awareness and enhanced staff engagement. In the public and third sectors, they might include programmes aiming to heighten sustained employment for key groups in the labour market, to increase safety for patients, improve educational outcomes, decrease carbon emissions, lower rates of re-offending or to increase trust between communities.
Evaluating Human Capital Projects will teach those in public, private and third sectors to plan their projects and programmes with the same kind of discipline that is applied to capital investments. The book addresses effective planning and stakeholder engagement, result tracking, opportunities to address and remove barriers, identifying where improvements can be made and enhance the potential for achieving results and guidance on carrying out robust analysis.
Aimed at both project managers in the public and private sectors, local authority managers, post grad certificate and MBA students, Evaluating Human Capital Projects will help build competence and confidence that enables programme and project managers, participants and funders to improve, prove and ultimately predict where the best results and value for money can be obtained raising the bar on human capital investments.
1. Introduction: Why and what do we Need to Improve? 2. Planning the Investment for Impact Outcomes 3. Who Needs to do what/to what Standard? 4. Know what, know how, Confidence 5. Engagement: Do they get it? 6. Full Cost: Let’s Account for it! 7. Tracking: How to Leverage Data to Improve the Results 8. Measuring the Results: When to go all the Way? 9. So how do you know it was Anything to do with you? 10. Monetising: Proxies are out: Take a Reality Check 11. Proof: It’s your Credibility we’re Talking about Here 12. Everyone Subject to the same Rules 13. Aggregate, Compare and Contrast 14. Pulling Multiple Strands Together: Groups of Stakeholders, Several Sub-Projects 15. From Proof to Predict 16. A Final Word: Just Do
Jane Massy is Founder director and CEO of abdi Ltd, UK
Jeremy Harrison is Director of abdi Ltd, UK