Public Administration Reform
Market Demand from Public Organizations
To Be Published November 15th 2013 by Routledge – 272 pages
In an attempt to instil trust in their performance, credibility, integrity, efficiency, cost-effectiveness, and good governance, many public organizations are in effect viewing tax-paying citizens as consumers. Little research exists to explore synergies between the market economy, public administration reformation, and their complex bilateral effects. This book takes a timely look at the heightened need for public administration reform as a result of the economic challenges currently faced by nations across the globe. In particular it explores the roles of eGovernment and a citizen-centric focus in this transformation.
Public Administration Reform examines several commonly-held assumptions about public administration: the public sector is slow and bureaucratic; government employees are frequently disengaged; and government agencies are sometimes wasteful. eGovernment is proposed as a key tool in the improvement of both public services and reputations of public organizations.
"This book addresses a timely and important issue in the public sector. It provides an innovative and comprehensive overview of the ability of e-government to transform public service. It is a must read for both academics and practitioners." – Lemuria Carter, North Carolina A&T State University, USA
1. Strategy, Objective, and Initiative of Public Administration Reformation and eGovernment 2. Principal Users and Stakeholders and their Multidimensional Interests 3. Paradigm Change in Public Service 4. Public Employee Motivation for Enriched Bilateral Communication 5. Public Employee Job Design for Better Performance 6. Trustworthiness and Credibility of Public Service Performance 7. Developing Citizen-Centric Service 8. Interoperability and Flexible Public Service 9. Changing Public Organizational Culture to Maintain Demand of Market Economy 10. Cost-Cutting, Effective, and Efficient Service Delivery 11. Participatory Government and Public Service Design 12. Higher Accountability, More Transparency, and Less Bureaucracy 13. Higher Competitiveness for Public Service System to Compete with the Private Counterparts 14. A New Agenda of Public Organizations: Monitoring Market Economy and Private Organizations 15. Public-Private Partnership for Better Market Economy 16. Citizens are Consumers in Reformed Public Administration Represented by eGovernment 17. Upholding and Treating Citizens Behavior in Public Service Domain as Consumers Expectations 18. Regulatory Conflict of Reformed Public Service Presented through eGovernment with Private Counterparts and Consumers in the Market Economy 19. Future Role and Status of Transformational Government in the Market Economy
Yogesh K. Dwivedi is a Senior Lecturer in Information Systems and E-Business at the School of Business and Economics, Swansea University, UK. He has co-authored several papers which have appeared in international referred journals such as Communications of the ACM, Information Systems Journal, Journal of Computer Information Systems, Industrial Management & Data Systems and Electronic Government: An International Journal. He is author of Consumer Adoption and Use of Broadband and also co-editor of a book entitled Handbook of Research on Global Diffusion of Broadband Data Transmission. He is a member of the editorial board/review board of several journals.
Mahmud A. Shareef is a Post-Doctoral Research Fellow at the DeGroote School of Business, McMaster University, Canada. He has published more than 50 research papers addressing organizational theories, consumers’ behavior, informational technology adoption, E-commerce, E-government, M-government, and other topical management issues in different international refereed conference proceedings, international journals, and refereed books as book chapters. He is the principal author of three refereed books on E-commerce and E-government. He is the author of several book chapters in refereed books on information technology and has published 2 reputed books on quality management issues. He is an internationally recognized information technology (IT) and consumer consultant and has presented seminal papers in IT and marketing seminars. He was the recipient of more than 10 academic awards including 2 Best Research Paper Awards in the UK and Canada.
Vinod Kumar is Professor of Technology and Operations Management of the Sprott School of Business, Carleton University, Canada, where he served as Director of School from 1995 to 2005. Professor Kumar has published over 150 papers in refereed journals and proceedings. He has consulted DND, CIDA, Canada Post, Industry Canada, CHEO, Federal partners of technology transfer and Canadian association of business incubator to name a few. Before joining academia in the early eighties, Vinod worked for five electronics and manufacturing firms for over 15 years in Canada, India and the U.S. in various line and staff management positions. Vinod has given invited lectures to professional and academic organizations in Australia, Brazil, China, Iran, and India among others. He has taught in Executive MBA programs in Canada and Hong Kong and in Sprott MBA in Ottawa, Iran and China where he enjoys connecting his industry and research experience with management theories.