Skip to Content

Handbook of Hospitality Operations and IT

Edited by Peter Jones

Routledge – 2008 – 464 pages

Purchasing Options:

  • Add to CartHardback: $110.00
    978-0-7506-8753-9
    June 9th 2008

Description

Handbook of Hospitality Operations and IT provides an authoritative resource for
critical reviews of research into both operations and IT management. Internationally
renowned scholars provide in-depth essays and explanations of case studies, to illustrate
how practices and concepts can be applied to the hospitality industry.

The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners.

Contents

Operations Management theory (Jones); Hospitality systems (Ball); The ‘Servicescape’ (Namasivayam & Lin); Role of the hospitality customer (Canziani); Waiting lines and self-service (Lambert & Wonjae Lee); The service encounter (Sparks & Weber); e-Distribution (O’Connor); ICT and Hospitality Operations (Whitelaw); Outsourcing (Promsivapallop); Operational Performance (Lockwood); Revenue management(Shoemaker); Loss Control and Security (Jones); Managing labour productivity (Christie Mill); Quality management (Affify); Innovation management (Ottenbacher); Chain Operations (Reynolds & DiPietro); Crisis Management (Moggendorf); Environmental Management (Kirk)

Name: Handbook of Hospitality Operations and IT (Hardback)Routledge 
Description: Edited by Peter Jones. Handbook of Hospitality Operations and IT provides an authoritative resource forcritical reviews of research into both operations and IT management. Internationallyrenowned scholars provide in-depth essays and explanations of case studies, to...
Categories: Hospitality, Operations Management