Handbook of Cognitive Task Design
Edited by Erik Hollnagel
CRC Press – 2003 – 840 pages
Series: Human Factors and Ergonomics
This Handbook serves as a single source for theories, models, and methods related to cognitive task design. It provides the scientific and theoretical basis required by industrial and academic researchers, as well as the practical and methodological guidance needed by practitioners who face problems of building safe and effective human-technology systems.
Fundamental across a wide range of disciplines, from military systems to consumer goods and process industries, cognitive task design covers the whole life-cycle of work from pre-analysis, specification, design, risk assessment, implementation, training, daily operation, fault finding, maintenance, and upgrading. It applies to people, sophisticated machines, and to human-machine ensembles. This comprehensive volume summarizes the extensive, worldwide experience with cognitive task design since the 1980s; it defines the state of the art and outlines the future of this ever-developing field.
Aimed at the graduate and postgraduate level, the Handbook of Cognitive Task Design is applicable to courses relating to the design of human-technology systems, interaction design, cognitive engineering, and applied industrial engineering.
"…for a sampling of the current state of the art in that domain, look no further. This is it."
—Ergonomics in Design
"Everything you always wanted to know about cognitive task analysis or 'cognitive systems engineering' is collected and selected by Erik Hollnagel in Handbook of Cognitive Task Design. The 31 sections of this book are written by leading researchers from all over the world. As a comprehensive source of techniques, models, and methods for cognitive task design, it provides extensive reviews of theory, tools, techniques, and discussion that are indispensable to researcher practioners in this discipline."
—HCI International NEWS
"The chapters in this book are of a very high quality. The topics addressed are at the cutting edge of HCI, ergonomics, and human factors, and this is reflected in chapters that use examples from highly specialized domains, notably aviation and the military."
—American Journal of Psychology
Contents: G. Salvendy, Series Foreword. Part I:Theories. E. Hollnagel, Prolegomenon to Cognitive Task Design. J. Annett, Hierarchical Task Analysis. D.D. Woods, Discovering How Distributed Cognitive Systems Work. J. Theureau, Course-of-Action Analysis and Course-of-Action Centered Design. J.R. Wilson, S. Jackson, S. Nichols, Cognitive Work Investigation and Design in Practice: The Influence of Social Context and Social Work Artefacts. H. Luczak, M. Mühlfelder, L. Schmidt, Group Task Analysis and Design of Computer-Supported Cooperative Work. J.L. Alty, Cognitive Workload and Adaptive Systems. T. Inagaki, Adaptive Automation: Sharing and Trading of Control. J.M. Flach, P.F. Jacques, D.L. Patrick, M. Amelink, M.M. van Paassen, M. Mulder, A Search for Meaning: A Case Study of the Approach-to-Landing. A.J. Adamski, R. Westrum, Requisite Imagination: The Fine Art of Anticipating What Might Go Wrong. Part II:Methods. J. Smalley, Cognitive Factors in the Analysis, Design, and Assessment of Command and Control Systems. B. Riera, S. Debernard, Basic Cognitive Principles Applied to the Design of Advanced Supervisory Systems for Process Control. M.A. Neerincx, Cognitive Tasks Load Analysis: Allocating Tasks and Designing Support. N.K. Tselios, N.M. Avouris, Cognitive Task Modelling for System Design and Evaluation in Nonroutine Task Domains. O. Sträter, H. Bubb, Design of Systems in Settings With Remote Access to Cognitive Performance. W.C. Elm, S.S. Potter, J.W. Gualtieri, J.R. Easter, E.M. Roth, Applied Cognitive Work Analysis: A Pragmatic Methodology for Designing Revolutionary Cognitive Affordances. R.J.B. Hutton, T.E. Miller, M.L. Thordsen, Decision-Centered Design: Leveraging Cognitive Task Analysis in Design. K.M. Corker, A Cognitive Framework for Operation in Advanced Aerospace Technologies. M. van Welie, G.C. Van Der Veer, Groupware Task Analysis. T. Wäfler, G. Grote, A. Windischer, C. Ryser, KOMPASS: A Method for Complementary System Design. M.D. Harrison, P.D. Johnson, P.C. Wright, Relating the Automation of Functions in Multiagent Control Systems to a System Engineering Representation. A.F. Blackwell, R.L. Hewson, T.R.G. Green, Product Design to Support User Abstractions. Part III:Field Studies. A. Sutcliffe, Mapping the Design Space for Socio-Cognitive Task Design. A. Rizzo, C. Moderini, F. Decortis, J. Rutgers, The Design of POGO World. K. Itoh, M. Seki, H.B. Andersen, Approaches to Transportation Safety: Methods and Case Studies Applying to Track Maintenance Train Operations. A.M. Bisantz, J.J. Ockerman, Lessons From a Focus on Artefacts and Implicit Theories: Case Studies in Analysis and Design. S.S. Potter, J.W. Gualtieri, W.C. Elm, Case Studies: Applied Cognitive Work Analysis in the Design of Innovative Decision Support. P.C. Wright, J. McCarthy, Analysis of Procedure Following as Concerned Work. V.L. Shalin, P.M. McCraw, Representations for Distributed Planning. M. Plat, Pilot's Understanding Process When Coping With Automation Surprises. J.M. Schraagen, P. Rasker, Team Design.