The Psychology of Conflict and Conflict Management in Organizations
Edited by Carsten K.W. De Dreu, Michele J. Gelfand
Psychology Press – 2008 – 512 pages
This volume in SIOP's Organizational Frontiers Series is a state-of-the-art overview of contemporary conflict research which aims to place conflict research and theory squarely within the realm of industrial and organizational psychology. This volume brings together and integrates classic and contemporary insight in conflict origins, conflict processes, and conflict consequences. In addition, it stimulates modeling conflict at work at relevant levels of analyses: the interpersonal and group, and the organizational. It is appropriate for scholars and practitioners in the areas of industrial-organizational psychology, human resource management, organizational behavior, applied psychology, and social psychology.
"This is the definitive source of the state of the research on conflict in organizations. The editors, who are leading experts themselves, chose authors with deep personal insight into their respective areas. The result is an integrative treatment of the antecedents, processes, and outcomes of conflict at multiple levels within organizations. The book is timely, comprehensive, provocative, and will be a great use to scholars and practitioners alike." - Jeanne M. Brett, Northwestern University
R. Pritchard, Foreword. Part 1. Introduction: Setting the Stage. C.K.W. De Dreu, M.J. Gelfand, Conflict in the Workplace: Sources, Functions, and Dynamics Across Multiple Levels of Analysis. D. Jaffee, Conflict at Work Throughout the History of Organizations. Part 2. Interpersonal and Group Levels of Analysis. M. Olekalns, L.L. Putnam, L.R. Weingart, L. Metcalf, Communication Processes and Conflict Management. B. Beersma, D.E. Conlon, J.R. Hollenbeck, Conflict and Group Decision Making: The Role of Social Motivation. S. Schulz-Hardt, A. Mojzisch, F. Vogelgesang, Dissent as a Facilitator: Individual and Group-Level Effects on Creativity and Performance. K.A. Jehn, K. Bezrukova, S. Thatcher, Conflict, Diversity, and Faultlines in Workgroups. J.L. Raver, J. Barling, Workplace Aggression and Conflict: Constructs, Commonalities, and Challenges for Future Inquiry. D.G. Pruitt, Conflict Escalation in Organizations. P.E. Spector, V. Bruk-Lee, Conflict, Health, and Well-Being. Part 3. Organizational Levels of Analysis. B.M. Goldman, R. Cropanzano, J. Stein, L. Benson, The Role of Third Parties/Mediation in Managing Conflict in Organizations. J. Olson-Buchanan, W.R. Boswell, Organizational Dispute Resolution Systems. R. Friedman, L. Hunter, Y. Chen, Union-Management Conflict: Historical Trends and New Directions. D.J. Terry, C.E. Amiot, Social Identification Processes, Conflict, and Fairness Concerns in Intergroup Mergers. Part 4. Commentaries. K. Smith-Crowe, A.P. Brief, E.E. Umpress, On the Outside Looking in: Window Shopping for Insights into Diversity-driven Conflict. D.M. Kolb, Making Sense of an Elusive Phenomenon. P.J. Carnevale, Theory of Conflict in the Workplace: Whence and Whither. D. Tjosvold, Conflicts in the Study of Conflict in Organizations.