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Hospitality Security

Managing Security in Today’s Hotel, Lodging, Entertainment, and Tourism Environment

By Darrell Clifton

CRC Press – 2012 – 333 pages

Purchasing Options:

  • Add to CartHardback: $83.95
    978-1-43-987436-3
    May 29th 2012

Description

A security director must have knowledge of criminal and civil law, risk and personnel management, budgeting and finance, and a host of other areas in order to be effective. Hospitality Security: Managing Security in Today’s Hotel, Lodging, Entertainment, and Tourism Environment provides experience-based, proven methods for preventing and resolving the challenges faced by today’s hospitality practitioner.

Designed for both novice security professionals and industry veterans in need of a reference, the book covers:

  • Risk assessment, where threats and vulnerabilities are calculated with probabilities to determine risk
  • The security plan, where you decide how to apply various layers of control to mitigate the risks
  • Budgeting: the amount of money available to implement the plan determines the next step
  • Policies: how to document policies into a security manual, training manual, emergency procedures manual, and incident action plan
  • Staffing: scheduling, wages, deployment, and contract security
  • Training, including specialized topics such as use of force and bike patrol
  • Physical security and patrol procedures
  • Alarm and camera systems and various software programs
  • Emergency procedures and response
  • Investigations, interviews, and crime analysis
  • Executive skills: learning from proven leadership styles

Ideal for novices and veterans alike, this accessible, reader-friendly primer enables security directors to evaluate what risks are inherent to hospitality environments, analyze those risks through threat and vulnerability assessments, and develop methods to mitigate or eliminate them—all the while keeping customers and personnel safe and improving the bottom line.

Reviews

"Clifton takes his years as a proven industry professional and converts it in writing that should become a part of any hospitality security director’s professional library. This book will demonstrate to the reader what a true professional security director is and ways to become one."

—Alan W. Zajic, CPP, CSP, from the Foreword

"Darrell has produced a magnificent compendium covering all aspects of hospitality, entertainment, and tourism security. A must-read for those entering the hospitality security industry after college or from law enforcement. The book serves as an excellent reference resource for the seasoned hospitality security professional."

H. Skip Brandt, CPP, CLSD, Executive Director, International Lodging Safety & Security Association

"Darrell’s vast knowledge and experience show through in his book. Hospitality Security is a challenge given its many moving parts; however, Darrell has created a road map for success that can be used at all levels of management and/or discipline. The book should be read by every operational manager to ensure their property is protected from the many forms of risk."

James C. Reynolds, CPP, CLSD, Hilton Worldwide

"Very well structured, compiled, and written. Darrell Clifton's book, Hospitality Security is a tour de force … a landmark book in the hospitality industry and will remain so for many, many years to come."

—L. Burke Files, President, Financial Examinations & Evaluations, Inc., Tempe, Arizona

"An excellent resource for every security practitioner … Those with security responsibilities in the hospitality industry would certainly benefit from the author's experience regarding "best practices," but I recommend it to every security professional."

—Security Management

Contents

PLANNING

Risk Assessment

External Risk Assessment

Internal Risk Assessment

Gathering Local Crime Data

Compiling Local Crime Data

Gathering Proprietary Incident Data

Gathering Market Incident Data

Determining Likelihood

Determining Risk

Foreseeability

Managing Foreseeability

Security Plan

Security Plan

Outlining the Plan

Specialized Patrol

Medical Program

Antiterrorism

Domestic Terrorism

Data Security

Data Investigations

Budgeting

Budgeting Basics

The Paperwork

Your Budget

Capital Expenses

Security Revenue

Justifying Security in a Down Market

Making Those Cuts

POLICIES

Security Manuals

Hierarchy of Rules

Types of Manuals

Creating the Outline

Writing the Manual

Emergency Manual

Incident Action Plan

Staffing

Hiring

Background

Drug Testing

Before Hiring

Orientation

Deployment

Schedules

Wage Structure

Officer Development Program (ODP)

Proprietary versus Contract

Management

Training

Funding Training

Training Program

Use of Force Policy

Special Training

Documentation

Safety

Program

Accidents

Risk Management

Security Awareness

Workplace Violence

Domestic Violence

Bed Bugs

PHYSICAL SECURITY

Patrol Procedures

Posts

Post Orders

Hotel Policies and Procedures

Restrooms

Lost and Found

Restaurants

Retail Policies

Flash Mobs

Spas and Pools

Valet

Conventions

Parking

Casino Security

Nightclubs and Bars

Security Measures

Systems and Equipment

Fire Alarms

Panic Alarms

Intrusion Alarms

Other Monitoring Systems

Access Control

Key Control

CCT V

Reporting Software

Tracking Systems

Lost and Found

Employee Lockers

Key Dispensers

Emergency Procedures

Planning

National Incident Management System

Business Continuity

Emergency Response

Investigations

Preliminary Investigations

Report Writing

Investigations

Analysis

Special Operations

Drug Testing

Prostitution

Abandoned Luggage

Internal Crime

Background Checks

THE SECURITY EXECUTIVE

Executive Skills

Executive Growth

Finding Your Place

Cooperation and Collaboration

Executive Meetings

Communicating with the Boss

Communicating with Your Staff

Personal Growth

Personal Habits

Networking

Collaborating with Other Properties

Regional Disaster Planning

Summary

INDEX

Author Bio

Darrell Clifton, CPP, is Director of Security at Circus Circus Hotel Casino in Reno, Nevada. During his 25 years in Security Management, he has spearheaded the creation, writing, and implementation of new policies and programs on such topics as Workplace Violence Prevention, Hotel Security, Casino Security and Surveillance, Crime Prevention, Emergency Preparedness and Business Continuity, Drug Recognition, and many others. Clifton chairs several community and national organizations, including the Downtown Police Tax District, Alcohol Advisory Board, Washoe County Business Preparedness Committee, and the Northern Nevada Chapter of American Society for Industrial Security (ASIS). He also sits on the board of directors for Secret Witness, AlertID, and is the vice chairman of the Hospitality, Entertainment and Tourism Council. He is a frequent contributor to Security Magazine, Casino Journal, and a speaker at ASIS; Reed Exhibitions; University of Nevada, Reno; University of Nevada, Las Vegas; and Gamepath. Clifton is also a FEMA-certified Continuity of Operations Manager and participates in several state task forces to plan, write, and implement Continuity of Operations (COOP), Continuity of Government (COG), and other emergency plans. He was named by Security Magazine as one of the most influential people in the security industry.

Name: Hospitality Security: Managing Security in Today’s Hotel, Lodging, Entertainment, and Tourism Environment (Hardback)CRC Press 
Description: By Darrell Clifton. A security director must have knowledge of criminal and civil law, risk and personnel management, budgeting and finance, and a host of other areas in order to be effective. Hospitality Security: Managing Security in Today’s Hotel, Lodging,...
Categories: Estate and Facilities Management, Forensic Science - Law, Computing & IT Security, Tourism Management, Hospitality Management