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The CIO Handbook

By Eric J. Brown, William A. Yarberry, Jr., Christopher Cragin

Auerbach Publications – 2012 – 576 pages

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    Focusing on enterprise architecture, this book addresses the management of information technology for commercial, industrial, and governmental organizations. It presents the fundamentals of technology management, surveys current technologies, and details how to build a tactical and strategic roadmap for transformation. Coverage includes consumer drive architectures, business intelligence and analytics, content management, business continuity and disaster recovery, security, dashboards and scorecards, as well as IT strategies. The book’s appendices cover IT policies and procedures and include sample enterprise roadmaps for architecture and strategic direction.


    Soft Skills, Part 1- Managing Yourself

    A little soft skill goes a long way

    High cost of human friction

    Words to effort ratio

    Too smart to learn?

    Internal and external cultures

    Soft Skills, Part 2 - Managing Other People

    Hiring the right people

    Counterproductive behaviors

    Peter Drucker's principle - no one is incompetent but some are in the wrong job

    Creating self esteem

    Retaining talent - acquisitions and mergers

    Motivation beyond cash

    The fourth R

    The CIO as Runner

    The 90 day sprint

    Multi-tasking is not natural- you have to work at it

    How established CIO's spend their day

    Transitioning from the 100 meter run to the marathon

    Innovation Incubators

    Ideas need to mingle

    Diversity - what if the smartest people in the room went to the same schools?

    White space - places to think, create, discuss

    Curiosity - customers, processes, product

    Leverage the thinkers, leverage the doers

    ClO's as resident intellectuals but with an eye towards practicality

    Completing Projects and Not Completing Projects

    Project delivery organization

    Common project management methodologies

    Project scope and creep management

    Planning the work

    Risk assessment

    Perspectives from practitioners

    People-centric versus process-centric

    How to stop a project gone bad

    Possible futures for project management

    Managing Other People's Money

    The CIO as financial information "pro-sumer"


    Services approach

    Asset management

    Rational buying

    Managing contracts

    Business modeling - calculating the financial impact

    Complex tracking and cost allocations


    Financial acumen and the CIO's career path

    Enterprise Architecture and IT Strategy

    Why this chapter is so long and so important

    Elements of a complete Architecture

    Implementation - going against a headwind




    The New World of Packaged Parts

    AP versus drag & drop - this is not your granddaddy's programming

    Levels of modules and abstraction madness

    The rules of picking "off the shelf" systems, programs and objects

    Business Intelligence and Analytics

    The analytics culture

    In God we trust, all others bring data

    A sampling of tools

    Example applications

    Metrics, Dashboards and Scorecards

    Driving without a gas gauge

    A strategic foundation - what is to be measured?

    Selecting metrics and goals

    Executive versus operational dashboards

    Designing practical balanced scorecards

    Some real-world examples

    Security - Embracing the Hassle

    The biggest enemy: perception of the unstoppable hacker/insider

    Start with the top ten list

    At least manage to the checklist


    Defense in depth - a layered approach

    A smorgasbord of prevention/detection/control technologies

    Access controls & operations

    Physical security - it is still relevant

    Application security

    Database and file systems protection

    Telecom and network security


    Business Continuity and Disaster Recovery

    Disaster recovery and business continuity planning - different spelling, different meaning

    Varieties of disaster recovery

    Critical applications and people inventory


    Fail over complexity

    Critical measurements

    Embedded links to minor (relatively unimportant) systems

    BCP/DR in a world of cloud computing, software as a service, infrastructure as a service, everything as a service

    Traditional offsite storage - still needed?

    Recovering from a hostile security breach

    What true business continuity means to the business (what the business units have to do themselves)

    Testing and the certainty of surprise

    Content Management

    Content/knowledge/information management

    Web Presence with CIO Guidance

    Web development needs structure

    Silo development

    What IT brings to the table

    Operations - IT's Gyroscope and Satellite Navigator

    Operations is the base of all IT - fix it before anything else

    Service desk perspective

    Basic control functions

    Service level agreements

    Relationships with other groups within IT

    Operations/infrastructure design and architecture



    ITIL pros and cons

    Consumer Driven Architectures

    Back in the day, new technology was imposed top down

    Today, it is served bottom up {consumer products drive corporate "needs"}

    Ounce weight devices for all of us?

    Opportunities and strategies for social networking and web X.O


    Outsource it all? Just one overworked contract administrator?


    Learning to Love the Data Explosion

    Hadoop culture

    Dust off your dad's old IBM "THINK" placard

    Worry about the unknown unknowns

    Search appliances

    Growth of sources, volumes and granularity

    Challenges and Opportunities in Selected Industries



    Exploration and Production (Oil & Gas)


    Supercomputing - It's Getting Cheaper

    Why it matters for the rest of us (not just physics labs)

    Quantitative speed change becomes a qualitative leap forward

    Analytics on a laptop?


    SIMD and MIMD architectures

    Supercomputing challenges

    Weird Futures

    "Beam Me Up"

    Emerging worlds

    i. Personal fabrication devices

    Why we're always surprised

    CIO Interviews

    4 to 6 CIO's will be interviewed


    Example architecture roadmaps

    IT general and application controls

    IT risk management checklist

    Security checklist

    Budget spreadsheet techniques

    Recommended reading

    Some websites of interest

    Author Bio

    Eric J. Brown is with MECI, Inc. in Houston, Texas.

    William A. Yarberry, Jr. is with ICCM Consulting LLC.

    Kit Cragin currently resides in Pearland, Texas.

    Name: The CIO Handbook (eBook)Auerbach Publications 
    Description: By Eric J. Brown, William A. Yarberry, Jr., Christopher Cragin. Focusing on enterprise architecture, this book addresses the management of information technology for commercial, industrial, and governmental organizations. It presents the fundamentals of technology management, surveys current technologies, and details...
    Categories: Business, Management and Accounting, Information / Knowledge Management, Management of IT