Best Practices for Transportation Agency Use of Social Media
Edited by Susan Bregman, Kari Edison Watkins
To Be Published October 15th 2013 by CRC Press – 320 pages
Social media and Web 2.0 technologies are a group of web-based applications that encourage users to interact with one another. This book shows agencies best practices using current and innovative examples of what some municipalities are doing to improve business, improve services, and 'connect' with their customers. It will also be of inte5rest to state DoT's, nonprofits, transportation associations and advocacy groups, and businesses providing services and consulting in the transportation sector.