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Successful Program Management

Complexity Theory, Communication, and Leadership

By Wanda Curlee, Robert Lee Gordon

Auerbach Publications – 2013 – 246 pages

Series: Best Practices and Advances in Program Management Series

Purchasing Options:

  • Add to CartHardback: $69.95
    978-1-46-656879-2
    October 20th 2013

Description

Complexity theory is a great, untapped resource in the field of management. Experts agree that it can be a powerful tool for managing complex and virtual programs, but there is little material available to guide program managers on how to use complexity theory to communicate and lead effectively.

Filling this void, Successful Program Management: Complexity Theory, Communication, and Leadership identifies the best leadership types for complex program environments. It goes beyond what is currently available in program management standards to outline powerful solutions to the macro and micro program issues facing program managers.

Using language that is easy to understand, the book describes practical complexity theory techniques for establishing clear and effective communications in a virtual environment. It explains what it takes to communicate strategically to all parties involved and addresses the communication issues common to most programs, including stakeholder communication, project team communication, and shareholder communication.

The information presented in this book is supported by peer review research. Each section includes a case study, section quiz, and discussion questions to reinforce learning. The book includes numerous tools, templates, and techniques that can be helpful to the seasoned program manager as well as program managers who are leading for the first time.

Clarifying the nuances of complexity theory, the text will help you focus your strategic energies on the right things and arm you and your team with the skills, tools, and techniques needed to succeed in today’s program environment.

Contents

Introduction

History of Complexity Theory

Complexity Theory Demystified

Practical Application One

Practical Tool One

Practical Application Two

Application Tool Two

Practical Application Three

Application Tool Three

Practical Application Four

Application Tool Four

Practical Application Five

Practical Tool Five

Overview of Program Management

History of Program Management

Complexity Theory

Application of Complexity Theory to Program Management

Complexity Sub-Theories

History of Chaos Theory and Complexity

Evolution of Chaos Theory to Complexity Theory

How Complexity Theory Is Used Today in Program Management

Successful Deployment of Complexity Theory

Course Materials #1

Classroom Materials

Case Study #1—Leadership, Communication, Complexity

Case Study Questions

Section Quiz

Section 1

Section 2

Section 3

Discussion Questions

Short Discussion Questions

Long Discussion Questions

Summary

Leadership in Program Management

Introduction to Leadership

Early Leadership

Industrial Leadership

Modern Leadership

Post-Modern Leadership

Transformational Leadership

Vision

Values

Voice

Transformational Leadership and Teams

Leadership and Program Management

Mega-Program Leadership

Virtual Program Management Office (VPMO) Best Practices: Scope Management

VPMO Building and Maintaining Trust Best Practice

VPMO Positive Effective Organizational Communication Best Practice

VPMO Summary

Complexity Theory Best Practices: Schedule Management

Complexity Leadership Best Practice

Complexity Theory Showing Results Best Practice

Complexity Theory Summary

Complexity and Program Management

Leadership and Complexity

Program Management Leadership

Course Materials #2

Classroom Materials

Case Study #2—Building and Leading Successful Organizations

Section Quiz

Section 1

Section 2

Section 3

Discussion Questions

Short Discussion Questions

Long Discussion Questions

Summary

Communication and Program Management

Introduction to Communication

Communication Summary

Virtual Organization

Why Companies Are Going Virtual

Building Trust in the Virtual Organization

Trust and Communication

Trust and Change in the Virtual Organization

Leadership, Competency, Technology

Strategies of Successful Program Managers

Technology-Based Communication, Complexity, and Program Management

Technology-Based Communication

Social Networks

Leveraging Social Networking Sites

Trust and Accountability

Social Teams and Complexity

Communication and Complexity

Trust in Complex Communication

Benefits and Challenges of the Virtual Organization

Summary

Course Materials #3

Classroom Materials

Case Study #3—Communication in Program Management

Case Study Questions

Section Quiz

Section 1

Section 2

Section 3

Discussion Questions

Short Discussion Questions

Summary

Complexity-Based Program Management

Application of Program Management and Complexity

Applied Complexity and Program Management

Integrating Technology into Program Management

Program versus Constituent Communication and Complexity Theory

Successful Program Management and Complexity

Introduction

Returns Best Practice

Reclaimed Goods Best Practice

Summary of Reverse Logistics and Program Management

Course Materials #4

Classroom Materials

Case Study #4

Case Study Questions

Section Quiz

Section 1

Section 2

Section 3

Discussion Questions

Short Discussion Questions

The Future of Program Management and Complexity

Complexity Theory and Communications

Complexity Theory and Program Management

Advancing the Future of Program Management

Integration of Program Management, Complexity, and Communication

Introduction

Complexity to Support the Buildup of People, Materials, and Equipment

Abandonment of Traditional Hierarchical Communication

Example of How Complexity Was Deployed to Replace Traditional Communication

Local Deployment of an Incident Communication Center

The New Communication Model at BP

Risk Management, Communication, and Complexity

Conclusion

Applying Future Technologies

Advancing Complexity

Course Materials #5

Classroom Materials

Case Study #5—The Future of Program Management and Complexity

Section Quiz

Section 1

Section 2

Section 3

Discussion Questions

Short Discussion Questions

References

Index

Name: Successful Program Management: Complexity Theory, Communication, and Leadership (Hardback)Auerbach Publications 
Description: By Wanda Curlee, Robert Lee Gordon. Complexity theory is a great, untapped resource in the field of management. Experts agree that it can be a powerful tool for managing complex and virtual programs, but there is little material available to guide program managers on how to use complexity...
Categories: Management of IT, Engineering Management, Engineering Project Management