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Second Victim

Error, Guilt, Trauma, and Resilience

By Sidney Dekker

CRC Press – 2013 – 128 pages

Purchasing Options:

  • Add to CartPaperback: $34.95
    978-1-46-658341-2
    March 26th 2013

Description

How do people cope with having "caused" a terrible accident? How do they cope when they survive and have to live with the consequences ever after? We tend to blame and forget professionals who cause incidents and accidents, but they are victims too. They are second victims whose experiences of an incident or adverse event can be as traumatic as that of the first victims’. Yet information on second victimhood and its relationship to safety, about what is known and what organizations might need to do, is difficult to find.

Thoroughly exploring an emerging topic with great relevance to safety culture, Second Victim: Error, Guilt, Trauma, and Resilience examines the lived experience of second victims. It goes through what we know about trauma, guilt, forgiveness, and injustice and how these might be felt by the second victim. The author discusses how to conduct investigations of incidents that do not alienate second victims or make them feel even worse. It explores the importance support and resilience and where the responsibilities for creating it may lie.

Drawing on his unique background as psychologist, airline pilot, and safety specialist, and his own experiences with helping second victims from a variety of backgrounds, Sidney Dekker has written a powerful, moving account of the experience of the second victim. It forms compelling reading for practitioners, risk managers, human resources managers, safety experts, mental health workers, regulators, the judiciary, and many other professionals. Dekker provides a strong theoretical background to promote understanding of the situation of the second victim and solid practical advice about how to deal with trauma that continues after an event leading to preventable harm or even avoidable death of a patient, consumer, or colleague.

Listen to Sidney Dekker speak about his book

Reviews

"With Dekker’s books there is always a thought-provoking central theme. … Part of the effectiveness of this book is in its inclusion of the reader – I felt as if I was being guided through my own thoughts, rather than someone else’s words. … I cannot recommend this book enough, especially if you work in systems design or organisational culture. It is easy to read, but may leave you with more questions than it answers. I do not think that is a bad thing."

—Ella-Mae Hubbard, Loughborough University, Loughborough, UK

Contents

Victims

Who Are Second Victims?

Research on the Second Victim

Second Victimhood Symptoms: From Normal to Unnecessary

First Victims, Second Victims, and This Book

Trauma

PTSD and Second Victims

PTSD and Somatic Models

Cognitive Models of PTSD

The Risks of Pathologizing Second Victims

Guilt

Introduction

Guilt, Control, and Learning

Shame

Investigation

Introduction

Empowering the Second Victim with an Investigation

Investigation, Independence, and Timing

Case Study: Empowering the Second Victim with an Investigation

Justice

Introduction

Restorative Justice

Forgiveness

Introduction

Forgiving as Act

Forgiving as Process

Self-Forgiveness

Support

Introduction

Critical-Incident Stress Management and Psychological First Aid

Implementing and Maintaining Organizational Support Systems

Limits and Problems of Crisis and Trauma Intervention

Resilience

Introduction

From Recovery to Resilience

Resilient Individuals, Resilient Organizations

References

Index

Name: Second Victim: Error, Guilt, Trauma, and Resilience (Paperback)CRC Press 
Description: By Sidney Dekker. How do people cope with having "caused" a terrible accident? How do they cope when they survive and have to live with the consequences ever after? We tend to blame and forget professionals who cause incidents and accidents, but they are victims...
Categories: Cognitive Ergonomics, Health & Safety, Human Performance Modeling, Healthcare Management