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Applying Guiding Principles of Effective Program Delivery

By Kerry R. Wills

Auerbach Publications – 2013 – 247 pages

Series: Best Practices and Advances in Program Management Series

Purchasing Options:

  • Add to CartHardback: $69.95
    978-1-46-658789-2
    July 25th 2013

Description

While today’s programs continue to grow in size and complexity, at the same time, their success rates remain low. To manage programs effectively in this environment, project managers and program managers must take a "consultative approach" that applies a core set of guiding principles across every function of the program.

Applying Guiding Principles of Effective Program Delivery explains what it means to take a consultative approach. Instead of focusing on specific program management techniques, it covers the guiding principles required to make those techniques effective—making it applicable to any program in any industry. It identifies the eight guiding principles of effective program delivery and outlines proven strategies to help program managers succeed in the current environment.

Filled with figures, case studies, and templates, the book illustrates the application of these principles across the various program functions—including financial management, schedule management, and resource management. It includes nine cases studies of actual programs from across several industries that demonstrate the application of these principles and their results. Supplying in-depth coverage of each function of the program office, it also contains 20 templates of the key deliverables outlined in the text.

Intended for IT professionals tasked with managing large projects or programs, the book is an ideal reference for project managers and program managers who have a fundamental background in project and program management and are ready to improve their skill set and thinking on how to manage their work more effectively.

The text concludes by summarizing the key lessons you need to understand to successfully apply the program management tools covered in the text in your own programs.

Contents

Context and Case

Consultative Approach and the Program Office

Overview

Consultative Approach

Program Structure

Program Office Model

Program Charter

Execution Diligence

Insight

Community of Practice

Program Functions

Work Intake

Project Execution

Program Operations

Guiding Principles

Overview

Diligence

Techniques

Attention to Detail

Understand the Details

Ensure Detail Quality

Techniques

Transparency

Techniques

Single Sources of Truth

Techniques

Fact-Based Decisions

Techniques

The Ships in the Fleet of Accountability

OwnerSHIP

StewardSHIP

LeaderSHIP

Techniques

Simplicity

Techniques

Taking a Customer-Focused Approach

Techniques

Using the Principles

Program Management Functions

Overview

Work Intake

Diligence

Attention to Detail

Transparency

Single Sources of Truth

Fact-Based Decisions

The Ships

Simplicity

Taking a Customer Approach

Schedule Management

Create the Schedule

Manage the Schedule

Diligence

Attention to Detail

Transparency

Single Sources of Truth

Fact-Based Decisions

The Ships

Simplicity

Taking a Customer Approach

Financial Management

Diligence

Attention to Detail

Transparency

Single Sources of Truth

Fact-Based Decisions

The Ships

Simplicity

Taking a Customer Approach

Resource and Capacity Management

Diligence

Attention to Detail

Transparency

Single Sources of Truth

Fact-Based Decisions

The Ships

Simplicity

Taking a Customer Approach

Vendor Management

Diligence

Attention to Detail

Transparency

Single Sources of Truth

Fact-Based Decisions

The Ships

Simplicity

Taking a Customer Approach

Change Management

Diligence

Attention to Detail

Transparency

Single Sources of Truth

Fact-Based Decisions

The Ships

Simplicity

Taking a Customer Approach

Risk Management

Diligence

Attention to Detail

Transparency

Single Sources of Truth

Fact-Based Decisions

The Ships

Simplicity

Taking a Customer Approach

Issue Management

Diligence

Attention to Detail

Transparency

Single Sources of Truth

Fact-Based Decisions

The Ships

Simplicity

Taking a Customer Approach

Decision Management

Diligence

Attention to Detail

Transparency

Single Sources of Truth

Fact-Based Decisions

The Ships

Simplicity

Taking a Customer Approach

Action Item Management

Diligence

Attention to Detail

Transparency

Single Sources of Truth

Fact-Based Decisions

The Ships

Simplicity

Taking a Customer Approach

Communications

Diligence

Attention to Detail

Transparency

Single Sources of Truth

Fact-Based Decisions

The Ships

Simplicity

Taking a Customer Approach

Program Operations

Diligence

Attention to Detail

Transparency

Single Sources of Truth

Fact-Based Decisions

The Ships

Simplicity

Taking a Customer Approach

Conclusions

Summary of Functions of Guiding Principles

Common Themes

Constant Diligence and Attention to Detail

Understanding Impacts

Authoritative Sources That Provide Transparency with a Customer Focus

Tracking Progress for Early Indications of Problems

Mind-Set of Ownership, Leadership, and Stewardship

Making Time for the Right Things

People Make the Principles Successful

Template Examples

Work Intake: Request Form

Work Intake: Pipeline Report

Work Intake: Initiation Checklist

Program Charter

Program Roadmap

Master Project List

Schedule

Financial Tracking

Resource Roster

Responsibility Matrix

Vendor Inventory

Change Request Form

Change Log

Change Impact Checklist

Risk Register

Issues Log

Decision Log

Action Log

Communications Plan

On-Boarding Checklist

References

Index

Author Bio

Kerry R. Wills has worked as a consultant and a program manager for Fortune 500 companies on multimillion-dollar technology projects since 1995. During that time, he has gained experience in several capacities: as a program manager, project manager, architect, developer, business analyst, and tester. Having worked in each of these areas gives Kerry a deep understanding of all facets of an information technology program. Kerry has planned and executed over $1 billion of project and program work as well as remediated several troubled projects.

Kerry is a member of Mensa and has a unique perspective on project work, resulting in 10 patents, several published books, and speaking engagements at over 20 project management conferences and corporations around the world. Kerry is a passionate speaker who has a reputation for delivering entertaining presentations combined with vivid examples from his experiences. Kerry enjoys hiking and has summitted peaks in New Hampshire, the Colorado Rockies, and Tanzania (Mount Kilimanjaro).

Name: Applying Guiding Principles of Effective Program Delivery (Hardback)Auerbach Publications 
Description: By Kerry R. Wills. While today’s programs continue to grow in size and complexity, at the same time, their success rates remain low. To manage programs effectively in this environment, project managers and program managers must take a "consultative...
Categories: Engineering Project Management, Engineering Management, Management of IT