Bullying in the Workplace
Causes, Symptoms, and Remedies
Edited by John Lipinski, Laura M. Crothers
Routledge – 2014 – 430 pages
Series: Applied Psychology Series
Bullying in the workplace is a phenomenon that has recently intrigued researchers studying management and organizational issues, leading to such questions as why it occurs and what causes such harassment. This volume written by experts in a wide range of fields including Industrial and Organizational psychology, Counseling, Management, Law, Education and Health presents research on relational and social aggression issues which can result in lost productivity , employee turnover and costly lawsuits. Understanding this phenomenon is important to managers and employee morale.
"Editors Lipinski (Middle Tennessee State Univ.) and Crothers (Duquesne Univ.) have complied a well-researched, comprehensive volume on workplace bullying. Academics from a variety of disciplines contribute informative essays that span research and practice. … The present volume is timely in addressing a significant societal issue as it relates to the workplace. Summing Up: Recommended. Upper-division undergraduate through professional collections." - G.E. Kaupins, Boise State University, in CHOICE, March 2014
"Workplace bullying is receiving international attention as a growing problem affecting employee morale, customer satisfaction, and organizational results. What is bullying? Who does it? What encourages it? What can be done to prevent and manage it? This timely book by Professors Lipinski and Crothers provides a comprehensive and insightful look at the state of our knowledge about workplace bullying and how to address it. Bullying in the Workplace will help academics and managers to define bullying, develop and implement practical programs that prevent it, and intervene successfully when it does occur. For researchers, it provides a foundation to build on in developing a better understanding of bullying and improving the means by which we can address it. For practitioners, it offers a comprehensive guide to issues ranging from identification and intervention to education and prevention. It is a must-read for anyone studying the phenomenon, as well as for all of us working on a daily basis to address it in our own organizations." -- Eugene W. Anderson, Ph.D., University of Miami
"This is an extremely interesting and timely analysis. Who hasn’t been the victim of a bully at one time or another? When you think you’ve left something like this in your past, all of a sudden you are confronted with it again – only this time it’s an adult supervisor or colleague in the work environment. I’m not a psychologist but this book helped me with understanding the 'why' of this terrible behavior." -- Stewart C. Ross, Executive Director, Southeast Business Forums, LLC
Part I. Introduction: The Problem of Workplace Bullying Chapter 1: Organizational Misbehavior. Janie Harden Fritz, Professor of Communication & Rhetorical Studies, Duquesne University Chapter 2: History of Bullying in the American Workplace. John Lipinski, Assistant Professor of Management and Marketing, Middle Tennessee State University, Charles M. Albright, Duquesne University, and Eric J. Fenclau, Jr., Duquesne University Chapter 3: Measurement Issues in the Phenomenon. James B. Schreiber, Professor of Educational Psychology, Duquesne University Chapter 4: How Unaddressed Bullying Affects Employees, Workgroups, Workforces, and Organizations: The Widespread Aversive Effects of Toxic Communication Climates. Pamela Lutgen-Sandvik, Associate Professor, Department of Communication and Journalism, University of New Mexico Part II: Theories and Etiology Chapter 5: Schoolyard Scuffles to Conference Room Chaos: Bullying Across the Lifespan. Eric J. Fenclau, Jr., Duquesne University, Charles M. Albright, Duquesne University, Laura M. Crothers, Professor of School Psychology, Duquesne University, and Jered B. Kolbert, Associate Professor of Counselor Education, Duquesne University Chapter 6: Evolutionary Psychology Models for Predicting Bullying and Implications for Intervention. Jered B. Kolbert, Associate Professor of Counselor Education, Duquesne University, Laura M. Crothers, Professor of School Psychology, Duquesne University, and Daniel S. Wells, Duquesne University Chapter 7: Social-Ecological Model in Predicting Workplace Bullying. Dorothy L. Espelage, Professor of Child Development, University of Illinois, Urbana-Champaign, Brandi Berry, University of Nebraska-Lincoln, Joey Merrin, University of Illinois, Urbana-Champaign, and Susan Swearer, Associate Professor of Educational Psychology, University of Nebraska-Lincoln Chapter 8: Neurological Contributions to Bullying Behavior. Laura M. Crothers, Professor of School Psychology, Duquesne University, Jered B. Kolbert, Associate Professor of Counselor Education, Duquesne University, Charles M. Albright, Duquesne University, Tammy L. Hughes, Professor of School Psychology, Duquesne University, and Daniel S. Wells, Duquesne University Part III: Forms of Workplace Bullying Chapter 9: Bullying as Workplace Incivility. Tammy L. Hughes, Professor of School Psychology, Duquesne University, and Vanessa Durand, Duquesne University Chapter 10: Bullying in the Unionized Workplace: The Legal Model for the Protection of Employees and Employers from Employer and Union Intimidation. Jeffrey Guiler, Professor of Management, Robert Morris University, and Charles M. Albright, Duquesne University Chapter 11: Physical and Verbal Bullying. Kisha Radliff, Assistant Professor of School Psychology, the Ohio State University Chapter 12: Relational and Social Aggression in the Workplace. Julaine E. Field, Associate Professor of Counseling and Human Services, University of Colorado at Colorado Springs Chapter 13: Sexual Harassment and Bullying and Work. Alyssa M. Gibbons, Colorado State University, Jeanette N. Cleveland, Professor of Psychology, Colorado State University, and Rachel Marsh, Colorado State University Chapter 14: Workplace Cyber Bullying: A Research Agenda. Kurt Schimmel, Dean of the School of Business, Slippery Rock University and Jeananne Nicholls, Assistant Professor of Business, Slippery Rock University Chapter 15: Considerations Regarding the Workplace Bullying of Persons with Disabilities. Ara J. Schmitt, Associate Professor of School Psychology, Duquesne University, Rachel Robertson, Assistant Professor of Special Education, Duquesne University, Jenna Hennessey, Duquesne University, Charles Jaquette, Duquesne University, and Lisa J. Vernon-Dotson, Associate Professor of Early, Elementary, Physical, and Special Education, Coastal Carolina University Part IV: Managing Workplace Bullying Chapter 16: The Role of Human Resource Departments in Addressing Bullying Behavior. Jennifer Loh, Senior Lecturer, School of Psychology and Social Science, Edith Cowan University Chapter 17: Strategies for Managers in Handling Workplace Bullying. Melody Wollan, Associate Professor of Management, Eastern Illinois University Chapter 18: Workplace Bullying: Remedies for Victims. Edward C. Tomlinson, Associate Professor of Management, West Virginia University, Joyce Thompson Heames, Chair and Associate Professor of Management and Industrial Relations, West Virginia University, and William N. Brockanic, Professor of Management, John Carroll University Chapter 19: Strategies for Treating Bullies. Daniel S. Wells, Duquesne University, Laura M. Crothers, Professor of School Psychology, Duquesne University, Jered B. Kolbert, Associate Professor of Counselor Education, Duquesne University, Renée M. Tobin, Associate Professor of Psychology, Illinois State University, and Ara J. Schmitt, Associate Professor of School Psychology, Duquesne University Chapter 20: Policies for Workplaces. David Hurlic, The Hurlic Group, and Angela M. Young, Associate Professor of Management, California State University at Los Angeles Chapter 21: Legal Issues: The Role of Law in Addressing Bullying in the Workplace. Susan Harthill, Associate Professor of Law, Florida Coastal School of Law Part V: Conclusion and Future Directions Chapter 22: Using Selection Techniques to Keep Bullies Out of the Workplace. Scott Erker, Development Dimensions International, Pittsburgh, Pennsylvania, Evan F. Sinar, Development Dimensions International, Pittsburgh, Pennsylvania, and Daniel S. Wells, Duquesne University Chapter 23: Designing Jobs to be Bullyproofed. Michelle Barker, Professor of Management, Griffith University, and Sheryl Ramsay, Lecturer, Griffith University Chapter 24: Future Challenges in Issues of Bullying in the Workplace. David D. Van Fleet, Professor of Management, Morrison School of Agribusiness and Resource Management, College of Technology and Innovation, Arizona State University and Ella W. Van Fleet, Founder and President, Professional Business Associates, Scottsdale, Arizona State University
John Lipinski is an Associate Professor of Management at Middle Tennessee State University, Murfreesboro. He earned his Ph.D. in Business Administration from the University of Pittsburgh in 2007, his M.B.A. from the University of Michigan in 1997, and his B.A. from the University of Pittsburgh in 1993. Prior to starting his academic career, Dr Lipinski held managerial positions with companies such as Procter & Gamble, Warner Lambert, and PNC Bank. He continues consulting with both large, established corporations and startups. His publication record includes 19 peer-reviewed journal articles and he regularly presents at regional and international management conferences. Dr Lipinski’s work explores topics in management, technology commercialization, and corporate strategy.
Laura M. Crothers is a Professor of School Psychology at Duquesne University, Pittsburgh. She received her D.Ed. in School Psychology in 2001, her Ed.S. in School Psychology in 1997, and her M.Ed. in Educational Psychology in 1995 from Indiana University of Pennsylvania. She received her B.A. in Psychology from Grove City College, Pennsylvania, in 1994. Dr Crothers has been named a national expert in childhood bullying by the National Association of School Psychologists, and serves on several journal editorial boards. Dr Crothers is the author of over 50 peer-reviewed manuscripts, monographs, and book chapters, five books, and has conducted presentations regionally, nationally, and internationally. Dr Crothers has contributed to the source literature by studying bullying in children, adolescents, and adults.