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  1. Emotional Labor in the 21st Century

    Diverse Perspectives on Emotion Regulation at Work

    Edited by Alicia Grandey, James Diefendorff, Deborah E. Rupp

    Series: Series in Organization and Management

    This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable...

    Published August 7th 2012 by Routledge

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