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  1. Decision Making in Service Industries

    A Practical Approach

    Edited by Javier Faulin, Angel A. Juan, Scott E. Grasman, Michael J. Fry

    In real-life scenarios, service management involves complex decision-making processes usually affected by random or stochastic variables. Under such uncertain conditions, the development and use of robust and flexible strategies, algorithms, and methods can provide the quantitative information...

    Published August 7th 2012 by CRC Press

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