A Practical Approach
In real-life scenarios, service management involves complex decision-making processes usually affected by random or stochastic variables. Under such uncertain conditions, the development and use of robust and flexible strategies, algorithms, and methods can provide the quantitative information...
Published August 8th 2012 by CRC Press
From Regulation To Resistance
What damage does psychology do to people's lives, and what can we do about it? How do we recognise and support resistance? Written by expert practitioners-researchers, this co-authored book explores how psychology legislates on normality and then uses its "expert" knowledge to turn social...
Published September 4th 1996 by Taylor & Francis