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1. Recession at Work

   HRM in the Irish Crisis

   By Bill Roche, Paul Teague, Anne Coughlan, Majella Fahy

   Series: Routledge Advances in Management and Business Studies

   How has the recession affected the conduct of human resource management? How have HR departments and managers fared? Have leading firms taken measures to sustain and revive their businesses through innovative HR measures? How have union representation and influence been affected? Is the recession...

   Published March 26th 2013 by Routledge
2. Customer Satisfaction Measurement for ISO 9000: 2000

   By Bill Self, Greg Roche

   Edited by Nigel Hill

   For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis. Customer...

   Published December 10th 2001 by Routledge