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  1. Values-based Service for Sustainable Business

    Lessons from IKEA

    By Bo Edvardsson, Bo Enquist

    Series: Routledge Studies in Management, Organizations and Society

    The role of values in developing and managing service companies has been under researched in the existing literature - until now. This book analyzes a large organization (IKEA) as a basis for values based service for sustainable business. The authors provide an overview of the history of...

    Published March 3rd 2011 by Routledge

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