Book Search

1. Framing Innovation in Public Service Sectors

   By Rolf Rønning, Bo Enquist, Lars Fuglsang

   Series: Routledge Studies in Innovation, Organizations and Technology

   Innovation is seen as an interactive process that involves many actors within and across organizational boundaries. In public sector services, innovation is a frequent, often holistic, and multi-layered process that involves many actors and many services at the same time. However, most of the...

   To Be Published September 30th 2013 by Routledge
2. Values-based Service for Sustainable Business

   Lessons from IKEA

   By Bo Edvardsson, Bo Enquist

   Series: Routledge Studies in Management, Organizations and Society

   The role of values in developing and managing service companies has been under researched in the existing literature - until now. This book analyzes a large organization (IKEA) as a basis for values based service for sustainable business. The authors provide an overview of the history of...

   Published March 3rd 2011 by Routledge