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1-2 of 2 results for Author: bo enquist (sorted by Publication Date, showing all)
  1. Framing Innovation in Public Service Sectors

    By Rolf Rønning, Bo Enquist, Lars Fuglsang

    Series: Routledge Studies in Innovation, Organizations and Technology

    Innovation is seen as an interactive process that involves many actors within and across organizational boundaries. In public sector services, innovation is a frequent, often holistic, and multi-layered process that involves many actors and many services at the same time. However, most of the...

    Published October 10th 2013 by Routledge

  2. Values-based Service for Sustainable Business

    Lessons from IKEA

    By Bo Edvardsson, Bo Enquist

    Series: Routledge Studies in Management, Organizations and Society

    The role of values in developing and managing service companies has been under researched in the existing literature - until now. This book analyzes a large organization (IKEA) as a basis for values based service for sustainable business. The authors provide an overview of the history of...

    Published March 4th 2011 by Routledge

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