Applying Methodologies for Launching New Products, Services, and Customer Satisfaction
In many industries, launching of new products/services is a way of life. The idea of bringing new products and services into the market however presents many problems for timing, cost and quality. For example: in the automotive industry the recalls for millions of vehicles in the last several...
To Be Published September 7th 2015 by CRC Press
Tools and Methodologies
Risk is everywhere, in everything we do. Realizing this fact, we all must try to understand this "risk" and if possible to minimize it. This book expands the conversation beyond failure mode and effects analysis (FMEA) techniques. While FMEA is indeed a powerful tool to forecast failures for both...
Published May 1st 2014 by CRC Press
The essence of any root cause analysis in our modern quality thinking is to go beyond the actual problem. This means not only do we have to fix the problem at hand but we also have to identify why the failure occurred and what was the opportunity to apply the appropriate knowledge to avoid the...
Published May 1st 2012 by CRC Press