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  1. Managing Organizational Change (RLE: Organizations)

    Human Factors and Automation

    By Fred Fallik

    Series: Routledge Library Editions: Organizations

    The United States Internal Revenue Service introduced a multi-million dollar program to automate its operations in the early 1980s. This book describes a multidisciplinary study of the experiences of several thousand users in this program, based primarily on questionnaires, observation and...

    Published March 18th 2013 by Routledge

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