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  1. Conflict and Crisis Communication

    Principles and Practice

    Edited by Carol A. Ireland, Martin Fisher, Gregory M. Vecchi

    Conflict and crisis communication is the management of a critical incident which has the potential for resolution through successful negotiations. This can include negotiating with individuals in crisis, such as those threatening self-harm or taking individuals hostage as part of emotional...

    Published April 26th 2011 by Routledge

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