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  1. Advances in the Human Side of Service Engineering

    Edited by James C. Spohrer, Louis E. Freund

    Series: Advances in Human Factors and Ergonomics Series

    If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and...

    Published July 11th 2012 by CRC Press

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