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1. Public Management and Complexity Theory

   Richer Decision-Making in Public Services

   By Mary Lee Rhodes, Joanne Murphy, Jenny Muir, John A. Murray

   Series: Routledge Critical Studies in Public Management

   That public services exhibit unpredictability, novelty and, on occasion, chaos, is an observation with which even a casual observer would agree. Existing theoretical frameworks in public management fail to address these features, relying more heavily on attempts to eliminate unpredictability...

   Published July 10th 2012 by Routledge
2. The International Organization for Standardization (ISO)

   Global Governance through Voluntary Consensus

   By Craig N. Murphy, Joanne Yates

   Series: Global Institutions

   The International Organization for Standardization (ISO) is the first full-length study of the largest nongovernmental, global regulatory network whose scope and influence rivals that of the UN system. Much of the interest in the successes and failures of global governance focuses around...

   Published December 17th 2008 by Routledge