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1. Managing for Service Effectiveness in Social Welfare Organizations

   By Rino J Patti, Charles A Rapp, John Poertner

   This important book is the first to make an explicit link between management practices and service outcomes in social welfare agencies. Managing for Service Effectiveness in Social Welfare Organizations is based on the premise that the primary responsibility and distinctive competency of social...

   To Be Published September 29th 2013 by Routledge
2. Textbook of Social Administration

   The Consumer-Centered Approach

   By John Poertner, Charles A. Rapp

   Textbook of Social Administration equips social programs managers with the skills they need to produce mutually desired outcomes for their consumers/clients and for their staff. This comprehensive resource is a how-to guide to developing the management abilities needed to maintain an effective...

   Published September 6th 2007 by Routledge
3. Managing for Service Effectiveness in Social Welfare Organizations

   By Rino J Patti, Charles A Rapp, John Poertner

   This important book is the first to make an explicit link between management practices and service outcomes in social welfare agencies. Managing for Service Effectiveness in Social Welfare Organizations is based on the premise that the primary responsibility and distinctive competency of social...

   Published February 7th 1989 by Routledge
4. Managing for Service Effectiveness in Social Welfare Organizations

   By Rino J Patti, Charles A Rapp, John Poertner

   This important book is the first to make an explicit link between management practices and service outcomes in social welfare agencies. Managing for Service Effectiveness in Social Welfare Organizations is based on the premise that the primary responsibility and distinctive competency of social...

   Published August 22nd 1988 by Routledge