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1. International Perspectives on Temporary Work

   Edited by John Burgess, Julia Connell

   Series: Routledge Studies in the Modern World Economy

   The numbers of workers employed on a temporary basis has grown massively over the last few decades. The benefits to firms of hiring workers on a temporary basis are clear and generally can be reduced to their cheaper short term cost. The status of workers employed in this manner however means that...

   Published November 14th 2012 by Routledge
2. Developments in the Call Centre Industry

   Analysis, Changes and Challenges

   Edited by Julia Connell, John Burgess

   Series: Routledge Studies in Business Organizations and Networks

   Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be...

   Published March 21st 2012 by Routledge