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  1. Best Practices for Transportation Agency Use of Social Media

    Edited by Susan Bregman, Kari Edison Watkins

    Social media and Web 2.0 technologies are a group of web-based applications that encourage users to interact with one another. This book shows agencies best practices using current and innovative examples of what some municipalities are doing to improve business, improve services, and 'connect'...

    To Be Published October 14th 2013 by CRC Press

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