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  1. Leadership as Emotional Labour

    Management and the 'Managed Heart'

    Edited by Marian Iszatt-White

    Series: Routledge Studies in Management, Organizations and Society

    Even if we don’t realise it, most of us are now familiar with the idea of ‘emotional labour’; that ‘service with a smile’ which everyone from cabin crew to restaurant or call centre staff is expected to give, irrespective of what they actually feel or think. This book considers the complex ways in...

    Published September 8th 2012 by Routledge

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