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  1. The Public Services under Reconstruction

    Client experiences, professional practices, managerial control

    By Marja Gastelaars

    This book examines the services in and around the public domain. The author analyses a number of socio-cultural changes that are generally considered relevant to these services, including the rationalising efforts of the New Public Management and the introduction of IT. The book particularly...

    To Be Published April 29th 2015 by Routledge

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