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1. Conflict and Crisis Communication

   Principles and Practice

   Edited by Carol Ireland, Martin Fisher, Gregory Vecchi

   Conflict and crisis communication is the management of a critical incident which has the potential for resolution through successful negotiations. This can include negotiating with individuals in crisis, such as those threatening self-harm or taking individuals hostage as part of emotional...

   Published April 25th 2011 by Routledge
2. Violence at Work

   Edited by MARTIN GILL, Bonnie S. Fisher, Vaughan Bowie

   Workplace violence has emerged as a growing concern in today's interdependent political economy, and increasing attention is being paid to the phenomenon both by business and in the academic world to identifying its causes and to devise strategies to prevent it. In this book a distinguished...

   Published October 31st 2001 by Willan