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1-2 of 2 results for Author: meredith a newman (sorted by Publication Date, showing all)
  1. Emotional Labor: Putting the Service in Public Service

    Putting the Service in Public Service

    By Mary E. Guy, Meredith A. Newman, Sharon H. Mastracci

    Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a...

    Published November 14th 2014 by Routledge

  2. Emotional Labor and Crisis Response: Working on the Razor's Edge

    Working on the Razor's Edge

    By Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman

    The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the...

    Published September 15th 2011 by Routledge

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