Identifying and Eliminating Waste in Office and Service Processes, 2nd Edition
Metrics-Based Process Mapping (MBPM) is a tactical-level, visual mapping approach that enables improvement teams to make effective, data-based decisions regarding waste elimination and measure ongoing process performance. The mapping technique, often used to drill down from a value stream map,...
Published October 21st 2012 by Productivity Press
Although many aspects of fluid cognition decline with advancing age, simple observation in the wild suggests that older adults, generally speaking, do very well in their day-to-day life. The study of the orchestration of cognitive, social, and motivational compensatory mechanisms in the service of...
Published August 15th 2012 by Psychology Press
Published June 11th 2008 by Productivity Press
Achieving Rapid Improvement in Office, Service, and Technical Environments
Kaizen Events are an effective way to train organizations to break unproductive habits and adopt a continuous improvement philosophy while, at the same time, achieve breakthrough performance-level results. Through Kaizen Events, cross-functional teams learn how to make improvements in a...
Published October 4th 2007 by Productivity Press
A Special Issue of the International Journal of Psychology
More than half of all everyday memory problems concern the delayed execution of an intended action, e.g. forgetting to give someone a call. This type of memory task has been labelled prospective memory and interest in this rather new field of cognitive psychology is growing. There are at least...
Published October 1st 2003 by Psychology Press
Strategies for Union Revival
This book makes a major contribution to the debate within the UK and abroad on the reality of workplace unionism in an era of change. Drawing on examples of union renewal, the authors present an historical overview, and compare the UK experience with contrasting international examples. It presents...
Published November 20th 2002 by Routledge
Written by a team of experts working at the forefront of this field, An Atlas of Schizophrenia describes schizophrenia's profound effects on perception, understanding, communication, and social behavior; its identifiable antecedents in early brain growth and development; and its morphological data...
Published January 29th 2002 by CRC Press