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1. Metrics-Based Process Mapping

   Identifying and Eliminating Waste in Office and Service Processes, 2nd Edition

   By Karen Martin, Mike Osterling

   Metrics-Based Process Mapping (MBPM) is a tactical-level, visual mapping approach that enables improvement teams to make effective, data-based decisions regarding waste elimination and measure ongoing process performance. The mapping technique, often used to drill down from a value stream map,...

   Published October 21st 2012 by Productivity Press
2. Kaizen Event Planner - Spanish CD ROM

   By Karen Martin, Mike Osterling

   Published June 11th 2008 by Productivity Press
3. The Kaizen Event Planner

   Achieving Rapid Improvement in Office, Service, and Technical Environments

   By Karen Martin, Mike Osterling

   Kaizen Events are an effective way to train organizations to break unproductive habits and adopt a continuous improvement philosophy while, at the same time, achieve breakthrough performance-level results. Through Kaizen Events, cross-functional teams learn how to make improvements in a...

   Published October 4th 2007 by Productivity Press