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1-3 of 3 results for Author: mike osterling (sorted by Publication Date, showing all)
  1. Metrics-Based Process Mapping

    Identifying and Eliminating Waste in Office and Service Processes, 2nd Edition

    By Karen Martin, Mike Osterling

    Metrics-Based Process Mapping (MBPM) is a tactical-level, visual mapping approach that enables improvement teams to make effective, data-based decisions regarding waste elimination and measure ongoing process performance. The mapping technique, often used to drill down from a value stream map,...

    Published October 22nd 2012 by Productivity Press

  2. Kaizen Event Planner - Spanish CD ROM

    By Karen Martin, Mike Osterling

    Published June 12th 2008 by Productivity Press

  3. The Kaizen Event Planner

    Achieving Rapid Improvement in Office, Service, and Technical Environments

    By Karen Martin, Mike Osterling

    Kaizen Events are an effective way to train organizations to break unproductive habits and adopt a continuous improvement philosophy while, at the same time, achieve breakthrough performance-level results. Through Kaizen Events, cross-functional teams learn how to make improvements in a...

    Published October 5th 2007 by Productivity Press

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