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1-2 of 2 results for Author: vincent magnini (sorted by Publication Date, showing all)
  1. Tourism in Central Asia

    Cultural Potential and Challenges

    Edited by Kemal Kantarci, Muzaffer Uysal, Vincent P. Magnini

    This book will be a major resource for all academic researchers and practitioners interested in issues dealing with the development of tourism, its potential and challenges, and policy and regulatory issues in the Central Asian countries of Kazakhstan, Uzbekistan, Turkmenistan, Kyrgyzstan, and...

    Published September 4th 2014 by Apple Academic Press

  2. Tourist Customer Service Satisfaction

    An Encounter Approach

    By Francis P. Noe, Muzaffer Uysal, Vincent P. Magnini

    Series: Advances in Tourism

    Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other’s needs and ultimately care for each other. Yet surprisingly there are few or any books which...

    Published July 21st 2010 by Routledge

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