To Be Published February 1st 2016 by Routledge
Cultural Potential and Challenges
This book will be a major resource for all academic researchers and practitioners interested in issues dealing with the development of tourism, its potential and challenges, and policy and regulatory issues in the Central Asian countries of Kazakhstan, Uzbekistan, Turkmenistan, Kyrgyzstan, and...
Published September 5th 2014 by Apple Academic Press
An Encounter Approach
Series: Advances in Tourism
Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other’s needs and ultimately care for each other. Yet surprisingly there are few or any books which...
Published July 22nd 2010 by Routledge