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1-2 of 2 results for Author: yem s fong (sorted by Publication Date, showing all)
  1. The Changing Landscape for Electronic Resources

    Content, Access, Delivery, and Legal Issues

    By Yem S Fong, Suzanne M Ward

    Keep up-to-date with the latest in innovative electronic information services! The Changing Landscape for Electronic Resources: Content, Access, Delivery, and Legal Issues focuses on the effects and challenges of providing electronic resources for libraries. The authors are librarians and other...

    Published July 20th 2004 by Routledge

  2. Interlibrary Loan/Document Delivery and Customer Satisfaction

    Strategies for Redesigning Services

    By Pat L Weaver-Meyers, Wilbur A Stolt, Yem S Fong

    This book contains the results of the first and only multi-institution study of interlibrary loan and document delivery customer satisfaction among academic library patrons. By examining customer perceptions and ILL/DD activities, Interlibrary Loan/Document Delivery and Customer Satisfaction:...

    Published January 29th 1997 by Routledge

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