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  1. Public Service Operations Management

    A Research Handbook

    Edited by Zoe Radnor, Nicola Bateman, David Upton, Ann Esain, Maneesh Kumar, Sharon Williams

    How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives, and managers are increasingly focusing on service operations...

    To Be Published May 31st 2015 by Routledge

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