Public Sector organizations have experienced a rise in the use of business process improvement methodologies including Lean, Six Sigma, and their counterparts. The evidence of their implementation includes Health, Central Government, Local Government, Police and Fire Service organizations within...
To Be Published September 30th 2015 by Routledge
A Research Handbook
How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives, and managers are increasingly focusing on service operations...
To Be Published May 31st 2015 by Routledge