Skip to Content

Books by Subject

Information & Communication Technology (ICT) Books

You are currently browsing 181–190 of 233 new and published books in the subject of Information & Communication Technology (ICT) — sorted by publish date from newer books to older books.

For books that are not yet published; please browse forthcoming books.

New and Published Books – Page 19

  1. The Experience

    How to Wow Your Customers and Create a Passionate Workplace

    By Lior Arussy

    'A 'must-read' for managers; this is a great guide for pulling the customer back into your management loop.' — Jerry Vass, author of Soft Selling in the Hard World 'Lior Arussy spins a cautionary tale for the transition companies m...

    Published January 10th 2002 by CRC Press

  2. Designing with FPGAs and CPLDs

    By Bob Zeidman

    * Choose the right programmable logic devices and development tools * Understand the design, verification, and testing issues * Plan schedules and allocate resources efficiently Choose the right programmable logic devices with this guide to the technolog...

    Published January 9th 2002 by CRC Press

  3. The Complete Guide to Customer Support

    How to Turn Technical Assistance Into a Profitable Relationship

    By Joe Fleischer

    Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t...

    Published January 4th 2002 by CRC Press

  4. The Call Center Dictionary

    The Complete Guide to Call Center and Customer Support Technology Solutions, 3rd Edition

    By Madeline Bodin

    Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,...

    Published January 3rd 2002 by CRC Press

  5. Microcontroller Projects Using the Basic Stamp

    2nd Edition

    By Al Williams

    Complete BS2P command reference Demo projects include: * Internet-to-Stamp gateways * Infrared remote controls * Test instrumentation * Robot motor controls Want to build an electronic game, a robot, or an automated manufacturing process? A...

    Published January 3rd 2002 by CRC Press

  6. A Practical Guide to Call Center Technology

    Select the Right Systems for Total Customer Satisfaction

    By Andrew Waite

    Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording...

    Published January 2nd 2002 by CRC Press

  7. Embedded Systems Design

    An Introduction to Processes, Tools, and Techniques

    By Arnold S. Berger

    * Hardware/Software Partitioning * Cross-Platform Development * Firmware Debugging * Performance Analysis * Testing & Integration Get into embedded systems programming with a clear understanding of the development cycle and the specialized aspects of...

    Published December 15th 2001 by CRC Press

  8. Design of Digital Video Coding Systems

    A Complete Compressed Domain Approach

    By Jie Chen, Ut-Va Koc, KJ Ray Liu

    Series: Signal Processing and Communications

    A discussion of a compressed-domain approach for designing and implementing digital video coding systems, which is drastically different from the traditional hybrid approach. It demonstrates how the combination of discrete cosine transform (DCT) coders and motion compensated (MC) units reduces...

    Published October 31st 2001 by CRC Press

  9. New Directions in Internet Management

    Edited by Sanjiv Purba

    Series: Best Practices

    What is the business model for making money on the Internet and how does it function? The answer to this question will determine the shape of the Internet over the near term. As the Internet business model continues to evolve, so will Internet management. And with the demise of the Internet greatly...

    Published October 18th 2001 by Auerbach Publications

  10. Simulation Engineering

    Build Better Embedded Systems Faster

    By Jim Ledin

    Build complex embedded systems faster and with lower costs by: * Knowing when and how much simulation testing is appropriate * Applying engineering methods to simulation design and development * Using the best tools available to develop simulations. * Va...

    Published August 15th 2001 by CRC Press