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Information & Communication Technology (ICT) Books

You are currently browsing 181–190 of 237 new and published books in the subject of Information & Communication Technology (ICT) — sorted by publish date from newer books to older books.

For books that are not yet published; please browse forthcoming books.

New and Published Books – Page 19

  1. A Practical Guide to CRM

    Building More Profitable Customer Relationships

    By Janice Reynolds

    In today's global economy the customer has more and better choices than ever before, bringing on one of the biggest challenges the business community faces today - customer loyalty and retention. To thrive in today's customer-driven economy a company need...

    Published February 5th 2002 by CRC Press

  2. Disaster Survival Guide for Business Communications Networks

    Strategies for Planning, Response and Recovery in Data and Telecom Systems

    By Richard Grigonis

    Many organizations have begun to have a more focused approach to disaster planning. But in today's perilous climate which not only includes terrorist attacks, but also the usual never-ending onslaught of hackers, crackers, computer viruses, 'tele-thieves,...

    Published February 5th 2002 by CRC Press

  3. A Guide to Competitive International Telecommunications

    By Gene Retske

    This book provides vital information on the business, technical, legal and practical considerations in the 'New Telecom World Order'. The book offers a complete overview of the new technologies and marketing methods that new competitors are using around t...

    Published February 5th 2002 by CRC Press

  4. The Telecom Handbook

    Understanding Telephone Systems and Services, 4th Edition

    By Jane Laino

    Whether you're an IT professional, a telecom professional, an office administrator, or just starting out in the business world, this book provides you with an organized, easy-to-use introduction to business telecommunications systems and services. It does...

    Published January 11th 2002 by CRC Press

  5. The Experience

    How to Wow Your Customers and Create a Passionate Workplace

    By Lior Arussy

    'A 'must-read' for managers; this is a great guide for pulling the customer back into your management loop.' — Jerry Vass, author of Soft Selling in the Hard World 'Lior Arussy spins a cautionary tale for the transition companies m...

    Published January 10th 2002 by CRC Press

  6. Designing with FPGAs and CPLDs

    By Bob Zeidman

    * Choose the right programmable logic devices and development tools * Understand the design, verification, and testing issues * Plan schedules and allocate resources efficiently Choose the right programmable logic devices with this guide to the technolog...

    Published January 9th 2002 by CRC Press

  7. The Complete Guide to Customer Support

    How to Turn Technical Assistance Into a Profitable Relationship

    By Joe Fleischer

    Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t...

    Published January 4th 2002 by CRC Press

  8. The Call Center Dictionary

    The Complete Guide to Call Center and Customer Support Technology Solutions, 3rd Edition

    By Madeline Bodin

    Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,...

    Published January 3rd 2002 by CRC Press

  9. Microcontroller Projects Using the Basic Stamp

    2nd Edition

    By Al Williams

    Complete BS2P command reference Demo projects include: * Internet-to-Stamp gateways * Infrared remote controls * Test instrumentation * Robot motor controls Want to build an electronic game, a robot, or an automated manufacturing process? A...

    Published January 3rd 2002 by CRC Press

  10. A Practical Guide to Call Center Technology

    Select the Right Systems for Total Customer Satisfaction

    By Andrew Waite

    Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording...

    Published January 2nd 2002 by CRC Press