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Cancelling an Order

Customers in the USA, Canada and South America

For customers in the United States, Canada and all other countries outside the European Union, products sold online are sold on a firm sale basis and are not returnable.

If you wish to cancel an order, please contact our Kentucky warehouse as a matter of urgency because once we have charged and despatched your order we cannot then cancel it.

Taylor & Francis
7625 Empire Drive
Florence, Kentucky 41042-2919, USA
Toll-Free Phone: +1 (800) 634-7064
Toll-Free Fax: +1 (800) 248-4724
Email:

This does not affect your rights to return damaged, defective or incorrect items.

Customers in the European Union

Customers in the European Union have the legal right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for digital items (eg: e-Books) where the item has been downloaded. We regret that we also cannot accept cancellations of contracts for the purchase of video, DVD, audio, and software products where the item has been unsealed.

To cancel your purchase you must contact us at the address below within the seven-working-day ‘cooling-off period’:

Taylor & Francis Customer Services
Bookpoint
130 Milton Park
Abingdon, Oxon OX14 4SB, UK
Telephone: +44 (0) 1235 400 400
Fax: +44 (0) 1235 400 401
Email:

Please note that you are responsible for postage/carriage costs of returning the items to us unless the item is damaged or defective, or is different to the one you ordered. As soon as we receive notice of your cancellation of this order, we will refund the purchase price for that item. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, please visit the Department of Business Enterprise and Regulatory Reform website.